Sure, complaining about cable is probably the quintessential first world problem but it's like cable companies get off in screwing you over. South Park captures the cable screw job perfectly: every customer wants changes to be made with cable but every cable company is just enjoying how many different ways they can say no to you.
It's like all cable companies exist in a world that goes against basic decency. Up is downtime. Down is bundled up packages. They don't want to help you out, they take forever when they say they'll help you out and when you finally get helped out you have to follow so many stupid rules and pay for so many stupid things that you end up feeling helpless anyway.